Refund policies vary depending on the type of event you're hosting. Which is why we give you the flexibility to add a refund policy to your event and order confirmation pages. Setting a refund policy builds trust with attendees and sets expectations for ticket buyers before ordering to help protect you against chargebacks. When you created a event with paid tickets, you can set the refund policy 1 day, 7 days, 30 days, or no refunds. A refund policy can't be added or changed once your event is created.
NOTE: We expect organizers to respond to eligible refund requests within 5 days of receiving them, and we may refund orders on behalf of organizers if eligible requests aren't honored or declined within 7 days.
- Create a new event
- Under the Event Tickets section, select the Ticketed Event tab.
- Choose a Refund Policy. You have 4 refund policy options to choose from, and a refund policy can't be changed once your event is live:
- 1 day: Give attendees up to 1 day before your event's start date to request refunds.
- 7 days: Allow attendees to request refunds up to 7 days before your event's start date.
- 30 days: Attendees can request refunds up to 30 days before your event's start date.
- No refunds: If you don't accept refunds for your event, you have the flexibility to set a "no refund" policy. Attendees won't be able to submit a refund request from their Sievent account.
Please note that attendees can still contact you with questions about your event (including requests for refunds), regardless of your refund policy. Refunds are granted at your discretion, and we still expect organizers to provide a prompt response to these requests. If you can't offer refunds for your event, there are still other ways you can accommodate attendees. You can set up registration transfers to allow attendees to transfer to a different event on their own, or manually transfer attendees yourself.
- Your Refund Policy will show on your event page and attendees confirmation page.